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Network Connectivity Troubleshooting – Part One

To most computer support persons, having problems connecting to the Internet via a router and a high-speed connection is not a major issue. However, for those who do not understand some basic technology concepts, solving connectivity problems will be a struggle. The following will give you some tips of where to look for network connectivity problems and how to perform some basic network connectivity troubleshooting tasks.

Most of the initial steps of this process are common-sense and incredibly basic, but you would be surprised at the number of calls to help desks that are solved simply by having someone turn on a power switch or plug in a cable to a device!

1.Check the power. Make sure that the power is turned on to your router and that you can see some visible signs of that power on the front of the unit. Usually green or yellow lights flash or stay on constantly when the unit has power. If you do not have any of those, check the electrical outlet for power. Plug in a radio, clock, lamp or other device to see if the outlet is ‘live.’ If so, continue on to the next step. If not, check your electrical box to make sure that your circuit breakers have not tripped because of an overload or other electrical issue.

2.Check the router. If you still get no lights on the front of your router, then unplug it from the electrical outlet and wait for a while (15 minutes to half an hour) and plug it back into that same outlet. Most of these have what we call ‘wall-wart’ type power supplies that have the square-ish black block on the end which plugs into the wall outlet (or power surge suppressor). Sometimes these can go bad. If you cannot get any of the lights to come on at all on your router, even if you test it in a known “good” wall receptacle, it might mean that the power supply or router itself is defective.

3.Check the cables. Now, if you have confirmed that the electrical outlet is working properly and you are getting lights on the front of your router, then you need to check the network cable between your PC and your router. If you have a wireless router and are having trouble connecting by that method, then you need to troubleshoot first by trying to connect with a hard-wired connection, as it is easier to troubleshoot a hard-wired connection than a wireless one (once you have successfully established connectivity through a wired connection, you can resume troubleshooting wireless connectivity). Normally, your router should include at least one network cable for connecting devices directly to it. Use this cable to connect your PC to your router.. On the front of the router are a series of lights (these differ in color by manufacturer) which indicate the presence of a network connection over the network cable (or Ethernet cable) between your PC and router. Locate the network cable which runs from your router to your PC and unplug it from the back of the router. Does one of the lights go out? If so, that is a good sign. If not, then go to the PC end of the network cable and locate where it connects to your PC. Right around this connection there are usually a set of led lights indicating a network connection. By removing your network cable from the PC, you should see the lights go out. And, with your PC powered on, removing this cable will also usually cause a message to come up on your Windows-based PC indicating that your network connection has been lost. If this happens, then it appears that at least your router and PC are ‘talking’ to each other. This is usually noted by the ‘flashing’ activity of these lights.

4.Reboot both your router and your PC. Sometimes a simple reboot will clear up any anomalies between network connections, and this will always be a step any help desk, ISP or router manufacturer’s support personnel will ask you to try.

In part two of this series we will talk about checking functionality of your router and then determining whether your problem might lie solely with your PC.

Click here to learn how SL Best Services can help with your network connectivity troubleshooting problems with our Reactive Response and PC Repair Services for your business in Atlanta, GA and surrounding cities.

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The High Cost of Recovery from a Security Breach

Small to medium size businesses are what keep this country moving. Unfortunately, for many of these business owners, budgetary needs force them to make cuts that the mammoth corporations do not have to consider. These budget cuts can often result in reduced security and sub par IT services that in the long run can end up costing the company even more money. Reacting to; and the recovery from, a security breach or attack always costs more after it has happened than what it would have cost to prevent it.

This fact has been supported by recent surveys, and may come as a surprise to many small and mid-size companies who are under the false impression that hackers and other security threats target larger corporations. It has been discovered that companies that have less than 500 employees are actually more likely to be at risk of an attack or security breach than a larger corporation. Of course, this becomes a problem when the larger corporation has the resources to maintain higher levels of security at a time when smaller companies are dealing with restricted or; in some cases, frozen IT budgets.

The benefits of hiring a Managed IT Services Provider in preventing attacks and security breaches

With a security breach a real concern for small business owners, many are making the decision to bring on outside providers to address their IT needs. Managed services providers can offer an affordable solution to small business owners who are struggling to manage an internal IT staff. In some cases there isn’t even an IT person on staff, which can be just as costly for the small business when they have to bring in a professional on an as needed basis. Considering the money and time spend recovering from a security attack or breech, more business owners are realizing the cost of not having this level of protection is too high to pay. Here we look at how managed services providers can help business owners level the playing field against those who would infiltrate their security systems.

  • Increased knowledge- Managed services providers are in the business of technology. They have trained staff who are able to prevent security breeches and spot any activity that could be perceived as a threat. Moreover, they have the expertise to stop threats and prevent the loss of sensitive and private information that can lead to costly recovery measures.
  • Less expensive than in-house IT- Other IT professionals can provide the same security but it will cost much more to the business owner. What many owners are realizing is paying a flat monthly fee for security and other services provided by msp’s is actually much more cost effective than paying an internal IT staff or outsourcing based on incident.
  • Proactive is better than reactive- The biggest benefit of having a quality managed services provider in your corner is the fact that you are acting in a proactive manner to ensure all of your systems are managed properly. This is less expensive and less time consuming than waiting for something bad to happen and then reacting.

Any small business can benefit from the security provided by a Managed IT Services provider. They can do so at a fraction of the cost, therefore eliminating the fear and unnecessary cost of trying to recover from a breech in security or attack.

Click here to learn how SL Best Services can help you prevent attacks and security breaches with our Network Security Services for your business in Atlanta, GA and surrounding cities.

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Small Businesses Benefit From Managed IT Services

From start-ups to multi-billion dollar businesses, everyone is looking for ways to cut costs while turning a profit. In fact, many companies are just trying to keep things in the black, however that does not eliminate the need for practices that will improve and grow these businesses. Since few people have the expertise to manage much of today’s technology, a certain percentage of their budgets should be allocated to IT and software applications maintenance. Here are ways that Managed IT Services benefit small and medium businesses.

Benefits of Managed IT Services for Small Businesses

  • Increased productivity- Businesses are established to fill the need for a product or service while providing a livelihood for the business owners and their employees. In order to do this, businesses have to ensure they are working at full capacity at all times. Downtime or work performed at reduced levels is time and money wasted. Managed IT Services can help businesses not only quickly repair problems when they occur but also act as a proactive measure to spot and treat potential problems before they have an impact on productivity.
  • Supports in-house IT- Many businesses do not want to relinquish all IT maintenance control to an outside party, and small businesses do not always have the resources to support the type of IT department needed to keep their business running at full speed. A majority of businesses can benefit from adding the expertise, tools and availability of a Managed IT Services Provider to help support in-house IT departments.
  • Remote services- Managed IT Services Providers work from a remote location, providing desktop, email and back-up and recovery support services without adding to the actual number of “employees” on site. The services provided are unobtrusive and in the majority of cases, have no impact in the day-to-day activities of current in-house employees.
  • Affordable- Generally when you bring on a Managed IT Services Provider, a consultant will perform an onsite assessment of the company, its workflows and processes and the current state of its supporting technology to determine what services are needed to meet organizational goals. Business owners often have a choice between several different levels of service, making it possible for a company with a limited budget to choose a package that best suits their needs.

Security is a big concern for business owners and individuals alike. In the past, business owners have been reluctant to entrust secure or private information to a third party, offsite vendor. As Managed IT Services Providers continue to prove their value, more companies are realizing the benefits and value of their services. Managed IT Services Providers continue to improve technology to provide secure, quality services for businesses of all sizes. As a result, smaller businesses which operate with leaner budgets find themselves in a position to reap the benefits of these services. Business owners often have to make difficult decisions regarding how they will improve their business while sticking to the budget. As the market for Managed IT Services experiences continual growth in the next few years, this method of IT maintenance and service delivery will likely become the “norm” for small to mid size businesses looking to reduce costs and improve uptime and business continuity. Companies that recognize the benefits of Managed IT Services will have a jump on their competition.

Click here to learn how SL Best Services can help you save reap these benefits and more with our Managed IT Services program for your business in Atlanta, GA and surrounding cities.

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Save Time and Money with Managed IT Services

If there is one thing most small businesses can agree on is that time equals money. Small business owners are in a position where they have to be a jack-of-all-trades, often spending most of their day wearing different hats. This is the nature of the small business and while expected is not always the best use of time. In order for a small business to be successful and remain competitive in an industry, there must be designated time for the owner to focus on growing and building the business. In many cases small businesses fail as a result of being unable to handle emergencies or other situations that are simply beyond the control and expertise of the owner. Leveraging Managed IT Services can help.

Any business that relies on technology, which covers almost every business operating today, can benefit from managed services. Managed services providers understand that not every business has the ability to pay for an internal IT department which can be very expensive yet necessary to ensure all aspects of technology are supported. Without this backup, many small businesses find themselves in a position where they have to foot a very expensive bill to recover from a disaster or emergency. In other situations, using out-of-date or ineffective technology is simply a waste of both time and money on the part of the small business.

Here we look at how small businesses can make the most of their time and money by hiring a managed services provider.

  • Focus on running the business- One of the major benefits of outsourcing your technology needs is that the owner and employees of the company can focus 100% on their individual duties to keep the business moving in the right direction. This is the most valuable use of time for all parties involved, instead of hours or even days lost when trying to deal with technological issues that in house employees are not trained to handle.
  • Offer expert advise – There are many small businesses that simply do not know what they need to improve the functionality of their business. The old adage, “what you don’t know can’t hurt you” does not apply in all cases. By consulting with a managed services provider you may discover areas of your business which can be improved that you previously thought were working “just fine”. Expert advice may be able to help you improve the efficiency of your business while positioning you better within the industry.
  • Support when you need it – Managed IT Services Providers are not only there in the event of an emergency or recovery, but also provide monitoring which can invaluable in preventing problems before they can impact the business.

It is important for every small business to carefully examine their technical needs in order to see what services will be most beneficial to the company. Managed IT Services Providers can offer services that not only reduce technology costs over time but also improves functionality which in turn saves time. When this balance is achieved a small business is in the perfect position to thrive and grow.

Click here to learn how SL Best Services can help you save time and money with our Managed IT Services for your business in Atlanta, GA and surrounding cities.

 

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How to Create a Basic Businesses Disaster Recovery Plan in 4 Steps

Loss of data is a common problem for businesses. Fortunately, it’s a problem that can easily be avoided with the correct preparation. While devastating amounts of data can be lost during catastrophes like hurricanes, terrorist attacks, fires and floods – it doesn’t take such large events to cause a business to lose important data. It can be as simple as dropping a laptop to the floor, or a power surge that results in burning out a storage device. If you don’t have your crucial data backed up, even a small situation can turn into a disaster. That’s when having a business disaster recovery plan can help.

If you still think natural disasters are the leading causes of data loss – and that the chances of it happening to you are pretty slim, take a look at the results from a study by Strategic Research Corporation of the leading causes of business continuity and disaster recovery incidents:

  • Hardware Failures (servers, switches, disk drives, etc) – 44%.
  • Human Error (mistakes in configurations, wrong commands issued, etc) 32%
  • Software Errors (operating systems, driver incompatibility, etc)14%
  • Viruses and Security Breach (unprotected systems are always at risk) 7%
  • Natural Disasters 3%

Establishing a disaster recovery plan can be done in the following four steps:

1) Take a potential risk inventory. Make a list of every potential cause of data loss and the solutions to each. Your list should include losses that won’t affect the business very much, and those that would shut the business down temporarily or permanently. Information Technology experts can assist you with creating the potential risk inventory – as they will have the knowledge and experience to identify possibilities that you are not likely to think of but need to plan for all the same. These IT experts will also be able discuss preventative solutions to guard against each type of potential data loss.

2) Rate each of your potential data loss situations. How likely is it for each of the items on your risk inventory to occur? Rating them in order of importance and likeliness to occur will help you determine where to focus your disaster recovery plan efforts.

3) Develop your disaster recovery plan. Go through each of your potential risks and their solutions, and determine how long it would take you to recover from the loss of data for each risk. Could your business be offline for 24 hours? A week? Depending on the nature of your business, being offline for even just 24 hours could result in your losing customers to your competition. Look at ways to reduce the length of time it would take you to recover from each type of data loss risk.

4) Put your disaster recovery plan to the test. Once you’ve created your plan of action for recovering lost data, you should test your solutions. A disaster recovery plan is just a plan until it can be tested and proven.

Click here to learn how SL Best Services can create a business disaster recovery plan for you with our Disaster Recovery and Business Continuity Services for your business in Atlanta, GA and surrounding cities.

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